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Home» Managed Services » MSSP » MSSP Details

Managed Security Service Provider Details

Vigilance against today’s sophisticated threats requires much more than the latest security hardware and software. Reliable, effective security operations also require specialized expertise and mature processes. Latus goes beyond the common perimeter protection offerings which offer automated alerts.  Our managed services take a whole-enterprise approach to ensure we evaluate events from all sources to understand what is and what is not a threat to your business.  Automation does a good job of filtering the huge number of events as they occur; hands-on human analysis adds the extra value of interpreting how the risk applies to our clients and guiding the response.

Our approach looks at the entire event lifecycle: generation, collection, evaluation, correlation, investigation, escalation, and reporting.  We own that entire life-cycle for our clients, ensuring that actionable events are identified and handled.

At Latus, 24×7 security event monitoring and management, strong technical expertise, proven processes, and state-of-the-art facilities are key elements that drive our managed security services offerings.  Built using years of experience in the Managed Services arena, Latus delivers an industry leading next generation Managed Security Services offering that tailored to our clients’ unique needs.

Services Include:

  • Enterprise Security Event Monitoring
  • Security Log Management
  • Health and Availability Monitoring
  • Firewall Management
  • Intrusion Prevention System (IPS) Management
  • Unified Threat Management (UTM)
  • Vulnerability Management

Enterprise Security Event Monitoring

Core Functions

Key Features

  • Forwarding of events to ArcSight Enterprise Security Manager (ESM) platform
  • Configuration of filters and rules for all events
  • 24x7x365 Event Monitoring for all collected event sources
  • Incident handling – human analysis, escalation and case management
  • Recommendations for device and rule tuning as needed
  • Standard and customized reports
  • Bi-weekly security analyst meetings
  • Quarterly executive service review
  • Event Stream Architecture (ESA) to define actionable events from all sources, event classification and categorization
  • Service levels defined by Service Level Agreement (SLA)
  • 24x7x365 staffed Security Operations Center
  • Assigned Security Analyst for continuity and knowledge of customer environment
  • Industry leading automation (ArcSight ESM)
  • Live in-depth review of traffic and reports
  • Customized run book with tailored escalation criteria and procedures
  • Partner in incident handling activity
  • Integration with customer change management
  • Standard and custom reporting
  • Secure customer portal access to ArcSight ESM
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Enterprise Security Log Management

Core Functions

Key Features

  • Configuration/change management of centralized logging based on ArcSight Logger and ArcSight Connector appliances or software
  • Collection, formatting and storage of events in local storage
  • Break-fix services including troubleshooting and remote configuration of new or replacement equipment
  • Device tuning for optimal Logger performance
  • Software patches (within the terms of vendor-provided maintenance agreements)
  • Usage monitoring and alerting on device capacity and licensed capacity limits
  • Reports and queries to access to historical log data for investigative purposes
  • End-to-end ownership of all issues relating to proper log collection
  • Service levels defined by Service Level Agreement (SLA)
  • Co-management options available
  • Responsive partner in troubleshooting and incident response
  • Configuration recommendations based on device performance and observed activity
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Health and Availability Monitoring

Core Functions

Key Features

  • Availability monitoring via IT infrastructure monitoring platform
  • Escalation of alerts by Security Operations Center (SOC)
  • Service levels defined by Service Level Agreement (SLA)
  • 24x7x365 staffed SOC for human escalation handling
  • Industry leading automation (Nagios)
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Firewall Management

Core Functions

Key Features

  • Configuration/change management
  • On-going Rule Base & Policy Management
  • Continuous and Ongoing Device Policy and Configuration Tuning
  • Maintenance of Platform & Software Maintenance Revision Updates
  • Re-Configuration & Expansion Services
  • Device Break-Fix Services
  • End-to-end ownership of all issues relating to proper firewall function
  • Service levels defined by Service Level Agreement (SLA)
  • Co-management options available
  • Responsive partner in troubleshooting and incident response
  • Configuration recommendations based on device performance and observed activity
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Intrusion Prevention System (IPS) Management

Core Functions

Key Features

  • Configuration/change management of IPS sensors
  • On-going management of signatures and filters
  • Continuous and Ongoing Device Policy and Configuration Tuning
  • Maintenance of Platform & Software Maintenance Revision Updates
  • Re-Configuration & Expansion Services
  • Device Break-Fix Services
  • End-to-end ownership of all issues relating to proper IPS sensor function
  • Service levels defined by Service Level Agreement (SLA)
  • Co-management options available
  • Responsive partner in troubleshooting and incident response
  • Configuration recommendations based on device performance and observed activity
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Unified Threat Management (UTM)

Core Functions

Key Features

  • Configuration/change management of UTM appliances
  • On-going rule base & policy management, including granular application and user base control for firewall
  • On-going management of signatures and filters for intrusion prevention, anti-virus, and anti-spyware
  • On-going role and user control for URL filtering
  • On-going content filter control for data loss prevention
  • Continuous and ongoing device policy and configuration tuning
  • Maintenance of platform & software maintenance revision updates
  • Re-configuration & expansion services
  • Device break-fix services
  • End-to-end ownership of all issues relating to proper UTM appliance function (all modules)
  • Service levels defined by Service Level Agreement (SLA)
  • Co-management options available
  • Responsive partner in troubleshooting and incident response
  • Configuration recommendations based on device performance and observed activity
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Vulnerability Management

Core Functions

Key Features

  • Internal and external network vulnerability scanning
  • Firewall policy audit
  • Penetration testing
  • Web application security testing
  • Scheduled tests based on defined frequency
  • On-request tests in case of infrastructure changes or new risks
  • Results interpretation and recommendations on remediation strategies
  • Industry leading automation (Veracode, Qualys)
  • Web portal access to results and remediation tracking
  • Re-tests to validate fixes
  • Compliance reports
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Features and Benefits:

  • Total Cost of Ownership.  Whether we monitor a single security device or manage your complete security infrastructure, Latus reduces your operational costs while increasing the effectiveness of your IT environment.
  • People & Processes.  Latus certified security professionals are required to complete extensive security training and maintain credible security industry certifications.
  • Personal Touch,  Our state-of-the-art 24x7x365 Security Operations Center is always staffed with frontline, highly trained operations staff to ensure that critical events do not go undetected.  As a second line of defense, our operations team is backed by a security analyst team which is immediately engaged upon detection of an attempted security attack.
  • Security Event Correlation.  Through the deployment of industry leading event correlation tools from ArcSight, we are able to leverage technology to achieve economies of scale.  By using industry standards and creating custom event correlation rules, we are able to eliminate false positives so our operations team can quickly identify real threats and take required actions.
  • SLA-Based Responsiveness.  Latus begins escalation immediately upon detection of a problem to quickly identify its source and possible business impact to our customers.  Latus backs this responsiveness with industry leading Service Level Agreements (SLAs).
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